Thursday, July 06, 2006

No, no's are CACA!!!

Three more No, no's not to use in your terms of sale:
  1. No shipping to APO/FPO's in your terms of sale is a no, no! Jacky says that although many buyers are not affected personally buy the fact that you don't ship to APO/FPO's they may still be turned off by this term of sale. Most American's do believe in supporting our troops and they will be offended if you deny troops the simple pleasure of buying from you online or on eBay. She reasons that it is a very silly policy regardless because shipping to APO/FPO's costs no more than shipping within the US. Only difference is an extra 10 seconds it takes to fill out a form to ship to an APO/FPO.
  2. Charging extra to ship to Alaska and Hawaii is a no, no! People who live in those areas know that shipping USPS to AK and HI will cost the exact same price as shipping to Washington, Maine, Florida or southern California. Since all these areas are USPS Zone 9 why should you charge extra for AK and HI when it costs you the same as several other states.
  3. "I am not responsible for any packages once they leave my hands. I am not responsible if your item(s) are lost or damaged for your protection please purchase insurance." Jacky, says that this is the biggest No, No of them all and should never be used in terms of sale, especially on eBay. First if you are not selling on eBay but using PayPal according to Paypal the seller is responsible! Paypal's terms will override your terms of sale and PayPal will give the customer a refund. Selling on eBay will result in the same outcome. Most Mom's who run online boutiques and eBay stores do so to provide their families with another source of income and to give customers an alternative to Wal Mart/Target. Boutique Moms and eBay Mom's cannot leave their customers out in the cold if they want to pull business in and away from the department stores. Wal Mart and Target will always replace items if they go astray in the mail. Jacky's advice is to purchase insurance yourself out of your own pocket for big ticket items or large purchases. She says that replacing a lost package for someone might just turn what could have been a lost customer into a repeat customer!

I hope you have once again enjoyed reading more of Jacky's great advice for boutique and eBay sellers. Going through your policies and removing the no, no's you might have in them will do a world of good for your sales. Remember No, No's are CACA!

Please visit Jacky's online boutique www.RhinestoneFashions.com for the very best in boutique custom made onesies.

Stay tuned for more advice from Boobba Baby Blog's resident selling expert Jacky! Blog 2 you Later!

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